Positive Patient Experiences Earn North Oaks National Acclaim for 2nd Consecutive Year

For the second consecutive year, what patients are saying about the exceptional care they received at North Oaks has earned the health system's diagnostic services and network of primary and specialty clinics national acclaim.

“Everyone listened.”

“I would recommend North Oaks to any of my friends and family members. What a blessing to have this health system!”

“They treat you with respect.”

“I always get VIP treatment. I am very fond of North Oaks facilities and consider the health system to be one of the best in the country.”

“I have been a patient of North Oaks Health System for about 10 to 12 years. Every staff member has always been the very best—pleasant, well-trained and considerate of patient needs.”

“The staff at North Oaks is the reason we came back and will never leave.”

These comments and others like them showcase the patient care that has earned North Oaks Physician Group and North Oaks Diagnostic Services prestigious 2016 Press Ganey Guardian of Excellence Awards®. This marks the second consecutive year that North Oaks Physician Group and North Oaks Diagnostic Services have been so honored.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. As recipients of this award, the North Oaks Physician Group and North Oaks Diagnostic Services teams are ranked among the top 5 percent of health care services in the nation in sustaining the highest level of patient satisfaction over a 1-year period from May 2015 to April 2016.

Press Ganey partners with 10,000+ health care facilities—including more than one half of all U.S. hospitals—to measure and improve the patient experience.

“We are proud to partner with North Oaks Health System,” said Patrick T. Ryan, Chief Executive Officer of Press Ganey. “This award is a testament to their leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, North Oaks Health System continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

North Oaks Physician Group offers a network of 34 primary care and specialty clinics staffed by nearly 100 providers across Tangipahoa and Livingston parishes.

North Oaks Diagnostic Services offers services for outpatients at three locations: North Oaks Medical Center and North Oaks Diagnostic Center in Hammond, Louisiana, as well as North Oaks-Livingston Parish Medical Complex in Livingston, Louisiana. Diagnostic services include tests, procedures and therapies that generally do not require a hospital stay, such as: MRI, CT scans, ultrasounds, mammograms, X-rays, bone densitometry scans, interventional radiology procedures, blood work, sleep studies, EKGs, stress tests, nuclear medicine, EEG and echocardiograms.

According to North Oaks Health System President/Chief Executive Officer Michele Sutton, FACHE, the awards represent important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“This recognition represents an achievement of the highest order in the health care industry because it is based on what our patients have to say about the care they received from our team,” Sutton points out. “It is a testament to our team’s unwavering focus on our mission to improve lives every time and with every touch.”

To learn more about North Oaks Physician Group and North Oaks Diagnostic Services, call North Oaks Corporate Communications at (985) 230-6647.

For more information about Press Ganey, Inc. and the Guardian of Excellence Award, visit www.pressganey.com.

Pictured accepting the Guardian of Excellence Award from Press Ganey CEO Pat Ryan (second from left) on behalf of North Oaks Physician Group are (from left) North Oaks Health System Vice President of Performance Management Larry Daigle, North Oaks Physician Group Regional Director Sarah Mitchell and CEO Emeritus James E. Cathey Jr.

Pictured accepting the Guardian of Excellence Award from Press Ganey CEO Pat Ryan (second from left) on behalf of North Oaks Diagnostic Services are (from left) North Oaks Health System Vice President of Performance Management Larry Daigle, North Oaks Diagnostics Services Clinical Operations Manager Suzanne Smith and CEO Emeritus James E. Cathey Jr.